Narrative builds AI agents that call, text and book on behalf of clinics. These are the rules every one of them follows, whichever clinic it works for.
1. It says it is an AI
Every call opens by saying so. If someone asks whether they are talking to a person, the agent never says yes.
2. It says the call is recorded
Calls are announced as being on a recorded line. In states where everyone on the call has to agree to recording, the agent asks and waits for a yes.
3. Consent comes first
No AI or automated call is placed without consent from the person, stored with the exact words they agreed to, the time and the page. A call without it is refused before it dials.
4. Stop means stop
Anyone can say stop on a call or reply STOP to a text. They are removed straight away, and any call already queued for them is cancelled.
5. Calling hours
Calls go out only within calling hours in the person's own time zone. When the time zone is unknown, the agent does not call.
6. A person when asked
Anyone who asks for a person is handed to the clinic's team.
7. Only what the clinic approves
The agent books, confirms and answers questions using what the clinic has approved. It does not give medical advice or diagnose, it never promises results, and clinical questions go to the clinic.
8. Recordings and transcripts
Call audio is kept for 30 days by default. Transcripts are kept as the clinic's record of what was said on its behalf. Neither is sold.
Who you are dealing with
The clinic you contacted is responsible for the conversation, and we run the agent on its behalf. To reach us about a call, email vlad@runnarrative.com.