Who we are
This policy covers runnarrative.com and the people who use it: clinic owners and their teams who visit, book an audit or message us. The site is run by Voca Media, a sole proprietorship in Ontario, Canada, trading as Narrative. Questions go to vlad@runnarrative.com.
What we collect
When you book an audit:
- your name, clinic, email and phone number
- rough numbers you choose to share: monthly leads, ad spend and list size
- what you want to fix first, and the time you pick
When you message us on WhatsApp, we see what you write and your number. WhatsApp handles the message under its own policy.
When you visit, we record which pages you view, how far you watch the video, which steps of the form you complete, your device and browser, the page that sent you, and ad click ids and campaign tags in the link.
Cookies
We set one first-party cookie that remembers which ad or page brought you, for 90 days. If we run Meta ads, the Meta pixel may also set cookies to measure them. You can block cookies in your browser, and the site still works.
What we use it for
- to run your audit and contact you about it
- to see which ads and pages bring clinics to us
- to improve the site
We do not sell your information, and we do not use it to train AI models.
Calls and texts
If you give us your mobile number and tick the consent box on our form, we may call or text you about the audit you asked for.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Message frequency varies, up to 10 messages a month. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Our terms set out the full text message terms.
Who processes it for us
A hosting provider, a database provider, our own CRM, a messaging provider for calls and texts, a scheduling provider for bookings, a calendar provider, an email provider, Meta for ad measurement and WhatsApp for messages. Each handles your information only to provide its service to us. Ask us for the named list.
Patient information
This site does not ask for health information. If your clinic works with us, information about your patients is handled under our written agreement with your clinic and on its instructions, not under this policy.
How long we keep it
Audit enquiries are kept for as long as we are in touch with you, and deleted on request. The attribution cookie expires after 90 days.
Your choices
You can ask to see, correct or delete what we hold about you by emailing vlad@runnarrative.com. We answer within 30 days.
Children
The site is for businesses. It is not meant for anyone under 18.
Changes
If this policy changes, the new version goes here with a new date.